Assistant Managers Built to Lead, Perform, and Elevate.
Assistant Manager starting at $949
Develop the skills to lead and support your team effectively. Learn operational management, budget handling, team supervision, and more to bridge the gap between leasing and management.
Course Highlights
Leasing & Resident Interaction:
Gain experience in leasing units by confidently presenting property amenities and benefits. Learn to handle inquiries, service requests, and maintain positive resident relations through effective communication.
Policy & Procedures – Policy with Purpose
Teaches the essential policies and procedures every successful Assistant Manager and onsite team should know. Learn how to confidently enforce community standards, maintain compliance, handle documentation properly, and create organized operations that support both residents and your team.
Daily Operations – Run The Day Right
Whether you are new to the industry or looking to strengthen your operational skills, “Run the Day Right”
provides the tools, structure, and real-world strategies needed to confidently handle the daily responsibilities of an Assistant Manager while contributing to a productive, organized, and successful property environment.
Operational Support & Property Management:
Learn how to assist the Property Manager in running the property efficiently, following company policies to achieve revenue, occupancy goals, and property enhancement.
Sales & Marketing Strategies:
Develop an in-depth understanding of sales and marketing plans to effectively position your property. Conduct competitive analysis to stay ahead in the market.
Reports – Report Like A Pro
Understand the processes for preparing and proofreading rental paperwork, completing daily, weekly, and month-end reports, collecting payments, and handling injury and loss claims.
Software – Click to Success
designed to help property management professionals navigate industry software with confidence and efficiency. Dive deeper into common challenges, troubleshooting, daily operations, and best practices using platforms like OneSite, Yardi, Entrada, RealPage, and more — helping your team work smarter, faster, and more effectively onsite.
Forms and Important Documents – Paperwork Powerhouse
Focuses on the critical paperwork and documentation used in daily property management operations. Learn how to properly complete, organize, and understand leases, notices, applications, addendums, compliance forms, resident files, and other essential documents to keep your community operating smoothly and professionally.
Resident Retention & Social Planning:
Explore strategies for improving resident retention, planning social events, and maintaining an inviting environment that increases resident satisfaction.
Renewals – Renewal Results
Teaches the strategies behind successful resident retention and lease renewals. Learn how to build resident relationships, overcome objections, increase renewal conversions, communicate effectively, and create a positive resident experience that helps reduce turnover and maintain occupancy.
Property Maintenance & Safety Procedures:
Learn the importance of regular property inspections, identifying safety hazards, and executing timely corrective actions.
Financial Oversight:
Assist in managing finances, including collecting rents, processing deposits, and contributing to budget goals.
“Other Revenue” on P&lL– Collections with Confidence
Focuses on understanding “Other Revenue” on the P&L while teaching effective rent collection and delinquency management strategies. Learn how to confidently navigate balances, payment plans, late fees, notices, resident communication, and collection procedures while maintaining professionalism, compliance, and strong community operations.
In Person Training
This course includes four (4) in-person sessions to provide practical experience and simulate real-world property management scenarios. These sessions are essential for Assistant Managers to be fully qualified for operational responsibilities and prepared for staffing opportunities at The Elite Leasing Academy.
With this training package, you will gain the foundational knowledge and hands-on skills to confidently support property operations, ensuring a seamless experience for residents and staff.
Virtual Training
Our Assistant Manager Virtual Classes are designed for professionals ready to strengthen their leadership skills and confidently support their onsite teams. Whether you’re transitioning from leasing into management or simply need additional guidance, Elite Leasing Academy provides interactive virtual training focused on real-world property management operations. Learn essential skills such as operational management, budget fundamentals, resident relations, delinquency management, vendor coordination, team supervision, and daily office leadership — all while gaining the confidence needed to bridge the gap between leasing and management successfully.
Most Requested Courses:
Report Like a Pro
Struggling to Keep Up?
Understanding reports is what separates an average employee from a true multifamily operator. In this course, you will learn how to read, analyze, and apply the most important property management reports used in daily
operations, financial performance, occupancy management, collections,
budgeting, and operational reporting.
“Report Like a Pro” is designed to teach you not only what each report means, but how the numbers connect together to tell the full story of a property’s
performance. You will gain the confidence to identify trends, spot
operational issues before they become major problems, improve property performance, increase revenue, and communicate professionally with leadership teams and ownership groups.
This class takes a deep dive into the reports used every day in multifamily operations, including financial reporting, delinquency tracking, renewal forecasting, occupancy projections, resident activity, maintenance
performance, marketing effectiveness, and reconciliation processes.
Topics Covered In This Course:
- Daily, Weekly, and Monthly Operations
- Creating and Managing Operational Calendars
- Daily To-Do Lists and Task Management
- Weekly and Monthly Property Reminders
- Office Organization and Workflow Systems
- Forms and Important Documents
- File Audits and Compliance Preparation
- Move-In and Move-Out Procedures
- Renewals
- Ledger Management
- Collections and Evictions
- Vendor Coordination and Follow-Up
- Work Order and Maintenance Communication
- Resident Communication Best Practices
- Time Management and Prioritization
- Team Building and Staff Accountability
- Office Environment and Workplace Morale
- Professionalism and Office Standards
- Meeting Preparation
- Customer Service and Resident Experience
- Managing Stress in Property Management
- Multitasking and Problem Solving
- Emergency Preparedness and Incident Response
- Organization Techniques for Busy Properties
And So Much More
Policy with a Purpose / Fair Housing Made Easy
We Get It!
Understanding policies, procedures, compliance, and Fair Housing is one of the most important responsibilities within multifamily operations. This course is designed to simplify complex policies and regulations into real- world, easy-to-understand training that can be applied confidently in daily operations.
“Policy with a Purpose / Fair Housing Made Easy” teaches Assistant Managers how to properly follow
company policies, maintain compliance, reduce liability, and provide consistent, professional service while
staying compliant with Fair Housing laws and industry standards. This class focuses on understanding the “why” behind policies and procedures, helping students build confidence when handling resident interactions,
Topics Covered In This Course:
- Standard Policies and Procedures
- Fair Housing Basics and Best Practices
- Compliance and Risk Reduction
- Professional Communication Standards
- Consistency in Resident Interactions
- Documentation and File Compliance
- Reasonable Accommodations and Modifications
- Avoiding Fair Housing Violations
- Handling Difficult Situations Professionally
- Application and Screening Procedures
- Occupancy Standards
- Customer Service vs. Compliance
- Real-World Fair Housing Scenarios
- Workplace Professionalism
And so much more!
Run the Day Right!
Don't Reinvent The Wheel.
Success in multifamily doesn’t happen by accident — it comes from strong daily operations, organization,
consistency, and leadership. “Run the Day Right” is designed to teach Assistant Managers how to successfully
manage the day-to-day operations of a property while creating an efficient, organized, and positive office
environment.
This course focuses on the systems, routines, and operational habits that keep communities running smoothly behind the scenes. From managing daily tasks and deadlines to organizing files, maintaining compliance, improving communication, and building a strong office culture, this class teaches the operational foundation needed to perform at a high level within multifamily operations.
Students will learn how to prioritize responsibilities, stay ahead of deadlines, improve accountability, create
structure within the office, and develop professional workflows that increase productivity and reduce
operational stress.
Topics Covered In This Course:
- Daily, Weekly, and Monthly Operations
- Creating and Managing Operational Calendars
- Daily To-Do Lists and Task Management
- Weekly and Monthly Property Reminders
- Office Organization and Workflow Systems
- Forms and Important Documents
- File Audits and Compliance Preparation
- Move-In and Move-Out Procedures
- Renewals
- Ledger Management
- Collections and Evictions
- Vendor Coordination and Follow-Up
- Work Order and Maintenance Communication
- Resident Communication Best Practices
- Time Management and Prioritization
- Team Building and Staff Accountability
- Office Environment and Workplace Morale
- Professionalism and Office Standards
- Meeting Preparation
- Customer Service and Resident Experience
- Managing Stress in Property Management
- Multitasking and Problem Solving
- Emergency Preparedness and Incident Response
- Organization Techniques
And so much more!
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